Frequently Asked Questions

CityRide is a mobile platform that helps clients discover nearby riders and connect with them directly.

Open the CityRide app and allow location access. Nearby available riders will be shown automatically.

Tapping Call creates a Contact Event, which records your attempt to reach that rider.

No. A Contact Event only records contact intent. A trip follows the separate Trip Request lifecycle.

The Trip Request moves through Requested, Accepted or Rejected, In Progress, and finally Completed or Cancelled.

The app will let you know that no riders were found nearby so you can try again shortly.

Create a rider account in the app and complete the onboarding process.

You will need to provide identity documentation, license documentation, and vehicle information.

Administrators review your submitted documents in the Admin Panel and update your verification status.

Use the availability toggle in the app to set yourself online or offline at any time.

While you are online, the app shares your current location so nearby clients can discover you.